Refund policy

Last updated: June 8, 2026

At Wrenford, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached (if applicable)
In its original packaging
Accompanied by the receipt or proof of purchase

To start a return, please contact us at admin@wrenford.shop.

Return Address

1174 White Plains Rd, Spartanburg, SC 29307, United States

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.

For any questions regarding returns, please contact admin@wrenford.shop.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the item arrives damaged, defective, incorrect, or has another issue caused during shipping or fulfillment, Wrenford will cover the return shipping costs and work to resolve the issue promptly.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and make every effort to provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products (such as beauty items)
Hazardous materials
Flammable liquids or gases

We also do not accept returns for:

Sale items
Gift cards

If you have questions about whether your item is eligible for return, please contact us before submitting a request.

Exchanges

The fastest way to receive a replacement item is to return the original item. Once the return has been approved and processed, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

Unused and unworn
In its original condition and packaging
Accompanied by proof of purchase

This right is provided in accordance with applicable EU consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@wrenford.shop.

Store Address